Contact

Need help with an order, delivery, return or product question?

We’re here to help.

Before you contact us

If your enquiry relates to an existing order, please include your order number so we can assist you more quickly.

You may also find the answer you need on our:

  • FAQ page
  • Delivery & Returns page

Send us a message

Please use the contact form below and include as much relevant information as possible.

For order-related enquiries, please include:

  • Your full name
  • Your order number
  • The email address used when placing the order
  • A clear description of the issue

If your enquiry concerns a damaged or incorrect item, please include photographs where possible.

Name

Response times

We aim to respond to customer enquiries as promptly as possible.

During busy periods, responses may take a little longer, but we will always do our best to help.

Important

Please do not return products without contacting us first.

Some items are fulfilled from different locations, so the correct return address can vary depending on the product.

For full return information, please see our Delivery & Returns page.

Sapphire Mysterium

UK-focused gothic, occult and alternative lifestyle retail.

For the beautifully unconventional.